Shipping

You will receive an automatic confirmation email after you place your order.

Please allow 2-3 business days for order processing, pending availability and credit card verification. Once an order has been placed, it cannot be modified or cancelled. 

You will receive an email notification with tracking information once your order ships.

Orders may experience shipping delays during special releases, major holidays, and during markdown periods.

Please note, JAMAIS VU does not ship on weekends and major holidays.

JAMAIS VU is not responsible for items lost, damaged or stolen in transit. All risks associated are assumed by the courier.

 

International orders

JAMAIS VU offers worldwide shipping. Please email us if you are unsure about your country.

All international orders are shipped delivery duties unpaid (ddu). Customs, duties, and taxes are calculated in addition to item price and shipping cost at checkout. The customer is responsible for all customs, duties, taxes, and fees upon delivery.

Please contact your local customs office for assistance with estimating additional costs.

 

Returns and exchanges - North America & International 

To initiate a return or an exchange, please email customersupport@jamais--vu.com

JAMAIS VU does not allow returns, only exchanges within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. 

Exchanges can be made for a different size or color of the original style ordered. If you would like to exchange your item for a different style, please return your items for a refund and place a new order for the style preferred. Exchange shipping will be paid by customer.

Exchanges are processed within 3-5 business days of the package arriving at our facility. This period may be longer during peak sales periods.

If JAMAIS VU determines that any products are not in original condition, an exchange will not be granted and the items will be returned to you.

Return shipping and initial postage fees will be paid by the customer.

If you have any questions, please contact customer service at cusotmerservice@jamais--vu.com